Frequently Asked Questions
Discover everything you need to know about the world of Parfums de Marly.
Are your fragrances authentic?
Yes, every bottle purchased through our official online boutique is a 100% authentic Parfums de Marly creation, bottled in France and shipped in our signature luxury packaging.
What is your shipping policy?
We offer complimentary standard shipping on all orders. Expedited shipping options are available at checkout for an additional fee. Please note that we cannot ship to P.O. boxes due to the alcohol content in our fragrances.
Can I return a fragrance if I have opened it?
To ensure the highest quality and hygiene standards, we only accept returns for items that are unopened, in their original cellophane wrapping, and in sellable condition within 30 days of purchase.
Do you provide samples with orders?
Yes, every order includes two complimentary samples of our best-selling fragrances, allowing you to discover other olfactory journeys from our collection.
How should I store my perfume to maintain its quality?
To preserve the integrity of the precious essences, we recommend storing your bottle in a cool, dry place away from direct sunlight and significant temperature fluctuations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secured with industry-standard encryption.