Returns & Exchanges
We offer a 30-day return policy for any unopened and unused fragrances in their original cellophane packaging to ensure the highest standards of hygiene and quality. Please note that samples and discovery sets are final sale and cannot be returned or exchanged.
Initiate Your Request
Contact our boutique concierge via the online portal with your order number and reason for return to receive a pre-paid shipping label.
Prepare the Package
Securely place the unopened fragrance in its original box and use the provided protective cushioning to prevent damage during transit.
Ship the Return
Affix the return label to your package and drop it off at any authorized carrier location or schedule a complimentary pickup.
Quality Inspection & Refund
Once our olfactory experts verify the seal integrity, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing